Support Overview:
The decision to purchase and use software to improve the efficiency of your operation is only a small part of the actual implementation and utilization of a particular program. All healthcare providers are concerned about ongoing support and problem resolution over time to assure their success.
At Absolute we understand that your business needs personal attention to areas of concern, training and ongoing problem resolution.
We promise to:
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Provide Professional, subject matter experts to install Absolute products and train your staff.
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Answer your phone calls or messages in an efficient manner so you are not waiting to resolve issues that impact your business operation.
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Provide multiple ways to communicate with us – phone, fax, email, technical problem tickets, and IM when applicable.
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Provide training documents to explain upgrades to your staff and web-based training to educate staff about enhancements.
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Provide ongoing training for customers via internet based training presentations, help documents, Macromedia Flash training videos, and comprehensive user manuals.
When you contact our customer support team, a trouble ticket is started and the issue is monitored to completion within our system to assure that all issues are resolved. Our internal quality assurance team monitors the efficiency and quality of our support process to continually enhance our operation. Your feedback is very important to us in this process, so please respond to our customer questionnaires. |
